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Concentric by Ginkgo
Categories
-
Prepare
- Order Supplies
- Order History
- Individual PCR Ordering Cheat Sheet
- What supplies are required for a Test Day?
- Double Collection Ordering Supplies
- How do I manage consents for Test Takers?
- Long Term Care & Senior Living Centers: How do I manage consents for Test Takers?
- Consent for a Child
- Manage Offline Consents
- Test Champions: Update Consents (Test Takers switching organizations)
- Video: Gather Consents
- Scheduling a FedEx Pickup
- Extreme Weather Policy
- Individual PCR Shipping Returns
- Concentric Holiday Policy
- Schedule Change Policy
-
Test Day
-
Results
- Test Champions, Test Takers: View Negative Pool Results
- How long should I expect it to take to get results for pooled and/or individual tests?
- How long should I expect it to take to get results for a standalone individual PCR test?
- Understanding Individual Sample Status
- Understanding Pooled Sample Status
-
Troubleshoot
- Test Champions: View Team Members
- How do I move Test Takers from one organization to another?
- Switch Portal Roles
- How do I make changes to my testing team accounts?
- I didn't receive an activation email. Can you resend it?
- Video: Account Activation
