If you would like to schedule a FedEx pick up for your testing location, please follow the instructions below:
- Schedule a pickup for your location by calling 1-800-463-3339 and say “schedule a pickup.”
- You will be prompted to enter in the tracking number from your return label provided.
- You will then be asked for your pick up address and the times that the shipment will be available (3-4 hours).
If you don’t have your tracking number handy, you also have the option to say “I do not have it” when asked. FedEx will ask again if you are scheduling a pick up. You will then be connected to a live representative and asked to provide your address and phone number for the address to schedule the pickup.
Please note that FedEx pick ups should be scheduled the day before testing, and please ensure samples are ready to be collected at the beginning of your pick up window. A new FedEx pickup must be scheduled before every testing day, you cannot schedule a recurring pickup.