If you have any account type in our portal and need to edit your profile information, follow the steps below.
Please log in to your account at https://concentricbyginkgo.com/login and click on your initials in the top right corner. This should drop down an “Edit Profile” button. Here, you will be able to update or edit your portal for the following: the spelling of your name, preferred phone number, sex, race, ethnicity, or your physical address.
Unfortunately, the email address and date of birth for a Test Taker cannot be edited after the account has been created and activated via email. This is to preserve and ensure the privacy of Test Takers and their health information under HIPAA guidelines. If your email or birthday in your account is incorrect, please submit a Support Ticket.