Skip to main content
Concentric by Ginkgo Help Center home page
Support Home Submit a request Sign in
Sign In
  1. Concentric by Ginkgo
  2. Frequently Asked Questions
  3. FAQs

FAQs

  • Double Collection at a Glance
  • Test Champions, Test Takers: View Negative Pool Results
  • Parent FAQ: Parent/Guardian Portal
  • Release Notes
  • How long should I expect it to take to get results for pooled and/or individual tests?
  • An individual PCR tested positive - now what?
  • What to do on Test Day: Sample Collection and Test Kit Registration
  • Should students who have recently recovered from COVID-19 be included in pooled classroom testing?
  • I have an issue with my barcode scanner. What should I do?
  • How do I manage consents for Test Takers?
  • Uploading Existing Test Takers Into the Portal
  • Test Day Hacks
Footer Logo
EspaƱol